Found at: http://meritie.com/article/articleprint/35/-1/40/
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Top level
Software
Enterprise Solutions
Meritie Helpdesk software
The Meritie Helpdesk Service. A perfect Helpdesk & Customer service solution for any business. The Meritie Helpdesk can also be connected to your existing systems.
Here at Meritie we call our Helpdesk On Demand Service as @Service. (short for: At Your Service).
And with our unique Helpdesk solution we can easily deliver the following promises to our customers:
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Get the help you need online and when ever you need it. Customer service includes always complete and up-to-date information including callcenter numbers and addresses.
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We are always At Your Service!
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The Help Desk Service is based on the Meritie Help Desk System which enables the delivery of high quality Customer Service 24 hours, 7 days a week - year around. The system can handle anything from the needs of a small scale business to a world class global corporation. The system is also extremely cost-effective and requires virtually no maintenance.
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The Meritie Help Desk System can be included in the package when buying Meritie products thus enabling faster time-to-market and extreme cost-efficiency with no additional personnel or work.
And with the Meritie Helpdesk solution You can deliver the same promises just as easily!
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Helpdesk1
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Meritie Helpdesk
Key Features that will save you money on technical support and customer service
Offers worldwide immediate, consistent, and accurate answers to customer/client questions via a 7x24 delivery channel.
By enabling you to deliver more timely and relevant support our help desk software saves you significant costs and increases employee productivity.
It addresses the needs of the IT Support Management Team.
Provides employees/ customers with an increased selection of self-help options beyond a conventional help desk telephone support system.
Improves customer service while controlling costs, which is absolutely critical in todays environment.
Provide your customers and employees with an automated service and support platform, while reducing costs, improving customer satisfaction, increasing revenue, and enhancing business intelligence.
Version 1.2 of the Help Desk software allows you to provide interactive multi tiered technical support over the Internet. The product also allows you to make available technical support for multiple products or country versions. It can also be used as a teaching tool. Multiple products Includes the total supply chain from subcontractors over manufacturers to end-users. Interface for registration, usernames and passwords. One system multiple user interfaces.
It is interactive. End-users can type in questions. It has a question and answer format- that all can read and learn from. Answers can be sent by email to end-users while at the same time the information is posted on the helpdesk.
Important features:
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- Easy to maintain helpdesk support.
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- Easy to use and fast database queries.
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- Cuts down on unnecessary phone calls.
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- Avoids having to give the same information time and time again.
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- The system gives great value for the owners investment and combines many areas of daily-utilized services.
The technology used in the system is based on standard JAVA including compatibility for offline use as well as online on demand. The system platform also provides possibilities for CTI (Computer Telephone Integration),and hand held devices, both wireless or wireline access.
Package includes: Helpdesk software running on Debian GNU/Linux, JBOSS, Postgre SQL.
System requirements:
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A dedicated server and ADSL or leased line to ISP
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Licensing: Per server or a Cluster (preliminary values)
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Gold 1000+ simultaneous users
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Silver max. 200 simultaneous users
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Bronze max. 20 simultaneous users
Uppgrade:
Purchase version 1.2 now and get free upgrade to version 2.0 Bronze/Silver level.
Please contact Meritie Marketing for more information
Copyright (c) 2002 Kauppahuone Meritie Oy. All rights reserved.
